Montezuma's - Mooloolaba

Big disappointment and won’t be returning. I visited on Tuesday with my nieces for the first time as you guys have such a stellar reputation for vegan meals here. Everything was perfect and I couldn’t think of one thing to improve upon. Tonight was a completely different story. To start with our entire group was given one menu, half of which was rubbed away - I’m guessing an old menu perhaps? As our server was nowhere to be seen, we looked up your menu online so we could order. When the server did come, there was not a smile or any hint of friendliness to be seen. I thought she must have had a long day and didn’t mind - until I saw how friendly she was to our neighbours (a group of young guys). No big deal, friendliness isn’t essential - but actual service is. All items took so long to arrive and she was impossible to stop in between. The plates were too hot, and one of the meals was burned beyond being edible, with a soggy and broken taco on the top. When she took the plate away I told her about it and she said she would tell the chef. No apology, no offer of a replacement, nothing. Ok, whatever. We then waited half an hour for our churros, during which I would have happily left if I could have gotten the servers attention, but obviously I couldn’t. When going to pay we again mentioned that an entire meal was not edible and received an apology - with a full bill. Over $20 for a meal that couldn’t be eaten. To top it all off, the table was wobbly and the whole restaurant was too hot. It doesn’t hurt to open an extra window when there’s a heatwave going on!

Fantastic food, service was even better. LOVE the veg and vegan menu!!

Was a very busy night so service a bit slow but to be expected. All good otherwise . Very noisy venue but expect that with young families.

Had a wonderful time staff very friendly, food was fantastic. The location is great except for the parking so plan ahead . A fun atmosphere.

The food is amazing, delicious and very generous servingsgreat prices. Only issue, the guy behind the bar couldn't make Margheritas very well they were disgusting.

we had a Great experience tonight, there is lovely food and lovely staff. I would recommend this place to everyone I know. thanks for the good night

Starters were a good size, chilli con carne for the main was great (don't need it any bigger than the entree size) Kids entertained with colouring and loved the food. Could have done with some appropriate music playing

Always friendly service and great food. A little noisy and close seating arrangements, but the atmosphere is great for a family dinner. We've never had a bad meal here.

Great night, thank you! :) Excellent service by the staff and delicious food, everybody had a great time. Staff were very helpful bringing out a birthday cake and extra plates etc.

Best Mexican! Great food and drinks and atmosphere. Definetly will recommend to friends. Staff are friendly and spot is perfect to go drinking after wards

Good and pleasant staff and service. Nice atmosphere. We didn't have to wait ages for our meals. Its a busy place. The food was good.