Okami - Pakenham

A nice little place for a family dinner. Good service

Recent changes to serving sizes etc and speed of service took away from the experience. But will eat there again.

Absolutely no regard for dietary restrictions. I put gluten free on the reservation, confirmed with the waitress when we sat down + got the allergy menu, and confirmed again when we ordered. Was served items containing gluten rather than the gluten free options I’d ordered and only told after I checked again because an item looked like I hadn’t been given the gluten free option. I accept a risk of cross contamination, but that’s different to being outright served items containing gluten when I took every measure to make sure it was gluten free. When trying to check details with another staff member he was extremely rude and unhelpful.

Nice restaurant and nice food, beef dishes average but seafood dishes all nice. Customer service requires a little more attention as its hard to ask a waiter to come to your table to order other dishes,maybe need some sort of button or light at table so people aren't just yelling out or waiting for service.

Always quality food, willing to accommodate for customers desires of food

Great food, great atmosphere and fire staff willing to help accommodate dietary requests

Came for my sons birthday it’s his favourite place to go for dinner

Yummy, tasty and so much more great flavourful food that is sure to please everyone

Quality food and good price something for everyone to try

Great food. A bit noisy but service was great and food came out very quickly

I mentioned in my online booking that we were celebrating my daughter's birthday. No one staff member even wished her a happy birthday...what's the purpose of having the notes on the booking page? We have been to the Pakenham restaurant several times now, I think we'll try a different venue next visit.

Amazing food and service as always 🤤😋 will be back very soon!

Good as always…we always enjoy going here love it

Very delicious and nice surroundings great workers too. Food is always free

had a long wait for our drink order, had to ask multiple times were it was as we had eaten our first round of food and we had order drinks at some time as food

Staff were very accommodating and friendly, quick service and amazing food!

The food was really good and came quick but they did actually forgot to bring stuff but we’re apologetic

Great costumer service!! Always fats when getting the food out

Always a treat when coming here amazing staff and great food

Amazing would eat here again!! Always amazing food when we go

Definitely an amazing spot to go to on a date or for a small event (birthday dinner with friends) it’s always got amazing food too

Good food gooe customisation when it comes to preference and allergy

Good food on thing one of the staff member was a bitch annoying as she looked angry and upset we wanted to order but that’s what u do at a all you can eat

Food was good good experience will go again in the future

Always enjoy dining here @ Okami restaurant. All you can eat is great

a family favourite, best miso steak and chicken katsu you will find

Food was really good staff were good at taking requests and bringing food out fast

A truly great dining experience will be back again thanks

Great quick service. Just a little cold being right in front of the door. Great tasting food.

Very good value for money and very friendly customer service

Amazing food Service is always perfect, food is always on point, and the staff are very friendly and accommodating

We love Okami and thought we would check out the Pakenham venue. Won’t go back. Restaurant was freezing, food was cold, obviously sat too long before being served. Definitely not enough wait staff. Tuna sashimi was not the right colour so we didn’t eat it. Very disappointing visit

Great quick service and lots of fresh food, no wait times.

Good food, kid friendly, nice evening! Baby change facility unavailable at the time

The noise level at the restaurant was nice and calm

Nice and cosy place to have a family meal together

Delicious as always. Service was a little bit slow. Overall great place.

Great food and service was good considering the amount of diners on the night

Had a lovely time, enjoyed the food very much and the staff were wonderful! Thank you.

Amazing service and food as always, will be back soon 🍱🍣 🍣

a nice experience and we will be back with thanks

The food was shocking. I ended up throwing up after as the chicken wasn’t cooked properly neither was the steak. Went home after and laid in bed with killer stomach pain until I ended up throwing up.

Usually great but this time ordering and delivery of food was very slow we actually had to grab a waiter to order and a couple of our teenagers were still hungry when we left

Perfect as always good food, good service loved it. Z

Good as always never have an issue love coming here for a night of good food

Always good food but would love for them to put tune on the sushi platter when it’s in the pictures I know it’s expensive but that’s what I go for and not to get and then they said u have to ask or only for big table is disappointing and sounds like a location roll not a OKAMI franchise rule otherwise good food and service and will come again

Great food as always great service only thing is tables are getting closer and closer together :/ had to put my water , bag and menus on the floor cause couldn’t fit more then 1 plate on tiny table

Had an excellent night out would highly recommend will return

really good experience at Okamis pakenham and really good service by Rock. will be attending again.

Our family dined at OKAMI Pakenham on Saturday night. The atmosphere and decor was nice however that is where it ended. The service was extremely poor for a restaurant that was not busy. Upon seating we waited 15 minutes to be served by a waitress. We had to ask a waitress who walked by to serve us. We explained to the waitress that since it was our first time we were not familiar with the ordering process. The waitress did not explain the order process appropriately or that you could order individual portions . The waitress took the order for our food and we waited a further 20 minutes for any food to arrive. The food quality was not great. The chicken bites were dry and cold, the beef was like cardboard and the octopus bites were covered in a soup that made the dish inedible. We had to send the octopus bites back. Other dishes tried including the teriyaki skewers and fried rice lacked any seasoning. The spring rolls were akin to the frozen ones you can buy in the supermarket. The sushi however was excellent and the only redeeming quality. We believe the concept of the restaurant has potential however the quality of food is sub standard for Japanese ( it feels mass produced and lacks any authenticity) however the service is the real letdown. The wait staff were inefficient, abrupt and lacked customer service skills. There was no continuity of our waiter ( we had 4 different wait staff in 2 hours) and as a result some of the food that we ordered did not arrive or food was served that we did not order. Although it is a buffet and you pay a fixed price, there is a 10 per cent surcharge for every 200 grams of food left on the plate. This could unfairly punish diners who don’t like some of the dishes or where portion sizes have been incorrectly put through by the wait staff ( as was our case).