Hokkaido Sushi Train - Launceston

I love the sushi train. Always a good experience here

The food was very unsatisfactory, we ordered a teriyaki chicken plate with rice and miso soup, the chicken was burnt and there was no sauce to speak of. We were extremely disappointed.

While the food was tasty, the customer service needs some work. We were pointed to our table with no explanation. Once we got there and we tried to order using the tablet we discovered it was faulty. When we asked a waitress if we could order the other items on the menu she said they weren’t available only drinks could be ordered from the tablet and only the food on the sushi train was available for lunch. Once we had been there a little while we saw that other tables were receiving orders from the kitchen from what they were ordering from the tablet. We asked the waitress again if we were able to order from the other items on the tablet and we saw other customers doing so, she said you could try the tablet now it might work. We also asked if the waitress was able to just take our order in person and add it to our bill and she said no she could not. This was very disappointing service as it was explained as they weren’t doing other items at lunch time just sushi train food not in fact that the table we were sat at had a faulty tablet. In future maybe explain to the customer what’s happening with your technology and the way you are meant to order and receive dishes as a work around when this happens. Thanks.

We went there for my daughter's birthday. They gave her a free drink which was really nice!!... but then the food came... they tried to give us avocado sushi that had been sitting out all day and was black and brown. they replaced it with fresh stuff when we asked. They accidentally sent us two extra plate of chicken mini rolls. we kept one (which we were charged for) and sent one back. That's not a big deal but you'd think if they make the mistake usually they'd comp the plate. Then we had to wait for ages for the dumplings. we ordered them right when we arrived at 5:45 and they didn't arrive to the table till 6:30... it was fine but the kids (and us) had had enough by then. We were about to leave without eating the dumplings and they showed up on the train. oh the other thing that was pretty annoying was that the train kept getting stuck at our table and saying "please take your meal in time" over and over again and this was just getting on my nerves after the 3rd time it happened... oh... and the iPads were SUPER dirty! Really though, the food was fine. The front end girls were really good. The salmon sashimi was actually great but it was all the other little things that made the rest of the experience mediocre

Fast and easy, perfect place to take granddaughters for a treat

Always quick service and a great experience. Food is always of a high standard.

Beautiful meal so fresh and yummy will be back .

Great food. Staff were wonderful and friendly. Will definitely go again 😊

Beautiful, amazing food and great service. Highly recommend and will be back.

The food was very yummy!! 🤤 I loved it !!

Absolutely amazing my kids love sushi We will be back again

Nice but would have been told how it all operated

Amazing as always have been here and quality never changes

Enjoyed lunch out with my favourite grandson he loved it

All good loved the food & choices and the experience

Delicious fast and easy perfect for lunch with the kids or friends.

It was a very quiet evening in the restaurant and inattentive staff. Train was minimally replenished, drinks took so long to arrive, we event had to call the service bell to remind them. Cutlery was dirty and when asked to replace, we thought they forgot again. We ordered a few things via the tablet, the last dish would never have come if we did not again call the service bell- every cook in the kitchen were on their phones and dockets were being ignored. We've been several times and have enjoyed, even raved about it, however this time was shocking, hard to relax due to the aloof service that was on display. Wont be back.

The restaurant was quite unclean the night we went, and some things were broken/ not working.

Food and friendly service as good as always. We had a booth, but sadly noticed it had an odour to it, table may need a deeper clean or replacing with a non wooden one.

Got there at 11:30am quite about 10 minutes later a party turned up and was loud. And the food was great.

Excellent, fast and clean service. We will return and with more family

Delicious food. Great atmosphere. Value for money and Fast service.

Yummy Sushi, fun trucks to deliver the food. Nice and fresh

Always fresh and delicious, have noticed though the last couple of times the katsu chicken nigiri has tiny pieces of avocado, would like more on top please 😊

We came for my son’s birthday lunch. Heaps of dishes available on the train. Fresh and delicious

Delicious and accomodating!! Thank you It was great all round

Great food.very quick service and value for money. We will go again

Good service and very friedly staff. The food was delicious as usual.

Last night, We had a great birthday dinner, Thankyou very much!

It’s a great fun night for my daughters birthday. We loved it!

Great sushi as always, children love the idea that they can order on the iPad them self and see the train deliver food

Almost nothing left on the train and the server was down on the monitor half the time we sat there.. so we can’t even order from the screen

We were disappointed in the change since our last visit. The overall presentation was very poor. The food train was not restocked, with several items being unavailable during our entire 40 minute visit. The spring rolls were cold and some of the other items we selected had obviously been circulating for an extended period of time. We have really enjoyed our previous visits to the sushi train but in its current condition we are reluctant to return or recommend it to others.

Service was great and food was great, staff was great

Delicious, fresh sushi. Lots to choose from. Great atmosphere tonight, very busy

Always fresh and delicious, we live the princess carriage that delivers the food

Was amazing. Would be better if 5-6 people could fit at a table

It wasn't to bad, a little busy which I felt made some staff a little frantic

Staff very friendly and extremely accommodating. Food was great and easy to order when needed

Beautiful fresh food made to order, love service from all staff. Clean and tidy restaurant.

Clean venue and delicious food. Great service as anyways. 😄

Reasonable price and nice authentic sushi! Would recommend and will go back

It was good. We enjoy the food and everything. To the girl who serve us today (11th of June around 11:30am), she did an excellent job. Thank you. We will definitely comeback.

Clean restaurant, friendly staff. Delicious fresh food and super quick service not a long wait for food once ordered via the iPad

Excellent service and delicious, thank you. Big favourite of the 8yo

Great value for money and great service. Would have enjoyed some more variation of vegetarian options.

Always love to eat here with family and friends. Food is always nice and fresh.

The family loves eating here. But there was a little wait for the drinks.

The internet was off and my orders didn’t come through, which caused a long wait, asked for service the Chinese girl was so rude, no smile no eye contact, what a shame.

Great service and fresh food well presented. Clean restaurant and friendly staff