Reviews of The Vintage Secret Garden (114)
Read what people think about The Vintage Secret Garden. All restaurant reviews are written by verified Quandoo diners. Learn more about The Vintage Secret Garden before you go by getting tips and ratings from other restaurant-goers. With real-life reviews, you can see what other diners loved about The Vintage Secret Garden and book a table with confidence!
114 reviews
114 reviews
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We had a beautiful birthday celebration. Lovely staff! Great ambience!
Visit was a meal with friends. The food was quite good, but overall service levels could have been better
The ambience and service was very good. The food was delicious and delivered promptly.
Very nice venue, plenty of choices to choose from and the food was delicious. Price was slightly expensive but accounted for by the portion.
Day was nice, venue itself is good. 45min wait for very average, overpriced food and it wasn’t even that busy. Seems to be the norm looking at other reviews.
Smoothies and milkshake are Overpriced for size glass. Paid an extra $3 for a thick shake and it was just like a milkshake. Soup only small serve
We loved it! Would highly recommend to friends and family
Lovely garden setting & good food. Staff were very nice. Will be back for sure.
Place is absolutely beautiful. However sadly not very well run. We asked to be moved because one of our two tables was broken (kept tipping up when lent on) they told us they were going to throw it out. Two seconds later another family were shown to said table. Then the food was not brought out at the same time 2 kids dishes came out about 5 mins later another kids dish then another 5 mins mine then another 5 mins my friends. Half way through the main course we realised the ordering/bringing out food was taking a long time so we ordered desert. It took around 30 mins then for them to bring the desert by which time the kids were totally over it and had had enough. Then because we moved tables our bill came up along with the people who had been seated at our original table so we had to go through again to say what was ours and what wasn't. I hope it was a one off and a bad day as it could be an amazing place especially with how beautiful it is
Not sure if they have new owners, but the service was so bad, waited for 40mins for a coffee that was terrible and very few patrons to serve, a lot of untrained staff just walking around talking….Will not be returning
The food tasted great. However it was warm and not hot. The venue looked great. BUT… it was a cold wet night and not one heater was on in the venue. It was freezing and uncomfortable. Fireplace wasn’t on either. For a winters wet night completely missed the mark. Dining experience was not great as we couldn’t wait to finish and leave to get warm.u
I’ve been here before, used to be very good. The service is not so great now. We had a small group and the food came at different times, so that some had finished eating before other’s meals came. Also took ages for the coffees and tea to be served. The place was freezing, It’s the middle of winter and they didn’t have heating, and the doors were kept open. When we told them how cold it was, they offered to bring a heater, but didn’t. They did, however give my elderly parents blankets. This is the 2nd time we found the service to be ordinary, shame as the venue is lovely, but it’s lost its spark.
Beautiful place and great food, such a happy place! Love it
The venue is great and ticks all the boxes. Our only complaint was the wait time for food. We had to wait 1hr 20 mins just for a pizza and pasta. Although when the food arrived it wasn’t missing quality.
Great venue lots of pretty photo opportunities good menu and very attentive staff
Lovely surroundings very tranquil good selection of food reasonably priced and lovely wait staff
If I could give a worse than terrible review, trust me, I would.
Arrived for breakfast, staff not welcoming, our hot breakfast came out cold.
We specifically came for the wood fire pizza, but the oven was not in operation. It would have been helpful to have some notice in advance
Great food , great service and reasonably priced. Looking forward to returning. Thank you .
Love the food and the ambience there! Always an enjoyable experience!
The food was great but a little pricey. Service excellent. However your surcharges will probably keep us from coming back. They were ridiculous.
We were unfortunately disappointed with our recent visit. While the atmosphere was nice, the service was very slow—we waited far too long for both our food and drinks. It took away from the overall dining experience and we hope the restaurant can improve on this in the future.
The whole experience was terrible, the food options were limited and not up to standard and disappointing for a special Mothers Day occasion the Greek Plate was dry and meat was overcooked, the chicken was also dry and the sauce was heavy… a total rip off for what we paid. I will never go back and I’ll make sure I tell 200 people of how poor our expert was and to never go to your establishment
The ambience and service was amazing. So quick and amazing but the quality of food and the cost was just atrocious
Food was great, but service was a little lacking. Atmosphere was nice
Unbelievably horrific experience - served raw chicken, and one meal did not come out at all. Tried to convince us the pink chicken meat was cooked, true or not, the attitude from the waiter was completely unwarranted and enough to make us immediately get out of our seats and leave. A complete shame as we’ve generally had great experiences here, but this instance is enough for me and my family to never visit here again nor host any of our family and friends’ events in the future.
We visited as two families with young kids. Overall, the experience was a bit underwhelming for the price point. Most dishes (salads, pastas, pizzas) averaged around $30, but the food itself was very basic and didn't quite meet expectations. Meals came out staggered, meaning some of us were nearly finished before others received theirs. Prices for drinks also seemed unusually high — I noticed a juice priced at $14.50, which is more than double what you’d pay at many Sydney cafes. While the venue had a lot of families dining, it didn’t feel well set up for them. Pram parking was tricky, space for high chairs was tight, and we were seated right next to the cutlery/dirty dishes area. We did our best to keep out of the way, tucking the pram into a corner, but when we asked about shifting tables slightly to make things more comfortable for everyone (including the staff), the team — although polite — wasn’t very accommodating. The staff seemed young and perhaps still in training. The restaurant was quite noisy too — something even our 4-year-old commented on. At this price range, especially in Western Sydney where families are a big part of the clientele, we expected better service and a bit more from the overall experience. Some simple additions like a kids’ play area or live music could have made a big difference, especially since some of us drove 40 minutes to get there. While the decor was nice, it felt a bit like a throwback to The Grounds of Alexandria circa 10 years ago — stylish, but not enough to carry the experience on its own.
Food was ok - chicken sandwich was full of mayo. The place decor is amazing !
The staff didn’t ask if we want the dessert to be sent first. They delivered the ice cream first. Then all the food was very slow. We wanted for 45mins to get all the food.
Everything was delightful - ambience, food, service. The weather was perfect and so was the Secret Garden. Thankyou.
Unfortunately, our breakfast experience this morning was quite disappointing. The service was very slow from the moment our orders were taken to when the food finally arrived. Food and drinks came out in no particular order and at very different times, which made it difficult to enjoy our meal together. Two of our orders were incorrect, and we had to ask multiple times for basic items like butter, milk, and sauce. At one point, we even had to go inside to get the sauce ourselves. What stood out most was that no apology was offered at any point for the inconvenience. While the food itself tasted nice, it was cold by the time it reached us, which really affected the overall experience. I’m giving this feedback because we had a similar experience the last time we visited. Back then, we gave the benefit of the doubt as the place was extremely busy. However, today was very quiet, and yet the same issues occurred—which was disappointing and harder to overlook
The food is great quality, big servings. Service is poor.
The place is beautiful and a local favourite. Only issue is with coffee arriving well after we had finished eating. When they were served they were the wrong size (ordered large and received small). Was happy to just have my coffee and the lovely server apologized and said he would change the order a d remove them from our bill as a sorry. When we paid they were still on our bill.
Slow service Waited 40 min for drinks and over an hour for food Chicken burger was dry Table water had funny taste Beer was off Really poor service
Waited long for food n service, unfriendly staff. Requires improvement.
Pretty place but the food is very average. Over priced for what you get and description in menu does not match what you receive at all. Haven’t been for a few years to this local restaurant and it has obviously changed hands. We do not recommend especially when they charge a weekend surcharge!!! We will not be returning anytime soon. Much better restaurant across the road that meets my family’s expectations.
The food was great but the only downside was the service. Staff are very nice and friendly but just not attentive enough regarding speed of drinks and clearing plates etc..if that was fixed it would have been superb!
Thanks for a delicious meal, super lovely waitrons and service. However table nbr 25 was seated in a position with none of the magical charm I had hoped for and seen on your socials. It was our first time, so next time I’ll know to ask for seating in the outdoor area where fountain is situated 😊
Pretty location but average food you could find in any cafe. Just paying higher prices for the venue. Think I will stick to my cheaper local cafe next time
The ambiance is beautiful and staff is super fabulous, served food so quickly. Such a joyful experience.
Beautiful atmosphere and water features, staff friendly and food good.
Lovely spot, nice atmosphere. Love the decor and the plants
Great atmosphere, great service and extensive menu of tasty food.
A beautiful setting. Unfortunately it was 40 degrees and even though we sat inside in the air con, it was still uncomfortably warm. The food was lovely and reasonably priced and service was friendly. I would certainly revisit, on a better day, so we can sit outside and enjoy the glorious gardens.
Excellent food, place & host. Must visit for yummy food & desserts. ⭐️⭐️⭐️⭐️⭐️
Beautiful location. Amazing food. Friendly service. Had a really enjoyable meal, will be coming again soon
Love the overall ambience and the facade along with cafe style food
We booked for high tea for 4 ppl , 1030am when we arrived the staff said they don’t have booking for us even thou I showed proof of my confirmation email reservation. We could not do high tea so the guests I was with were very disappointed and I was embarrassed
Enjoyed our evening in a beautiful, quiet restaurant. Thank you