Big Poppa's Burgers

Waitstaff were wonderful, but tonight the restaurant seemed too busy for kitchen staff. Order took over thirty minutes to come out, entree was neglected and didn't arrive. All meals were cold and quantity significantly reduced from previous visits. Quality of meals was not there tonight. Disappointed. One burger was refunded after talking to staff. Would try again but improvements needed.

Having been to New York, loved the Brooklyn Vibe. The staff were fantastic, customer service levels very high. Staff aware of menu options and offer suggestions with no issue. 9/10

The restaurant itself is nice inside but i would not rush back as the food was average and expensive for the portion size, i tried the Cali Chicken Burger and it wasn't that great. To top it off we were charged a surcharge for using a card for payment. Food came out quick and staff were relatively friendly but there are better burger places around.

Very accommodating with children. Most staff were friendly and helpful. The food was delicious. We will be back to try something else from the menu.

We took our time before eating at Big Poppa's despite the recommendations from many of our friends. Kicking ourselves that we had not been sooner as it is hands down the best burger joint we have been to. The Riff Burger is rich and smokey and the milk buns are simply sensational, will definitely be back.

Loved it. Great service, quick, friendly. Top food. would highly recommend. only downfall was the resturant was hard to find at first but now i know where it is, will definitely be going back

Slow service despite the place being empty. Average burgers considering the hype . Zero parking. Definitely not worth the trip . We were compensated with some extra fries in our half empty basket.

Great atmosphere, great food. This is the usual experience at Big Poppas definitely recommend to everyone. It's become a weekly tradition for me and my mates!

Meals were so delicious & awesome but mostly they were quick to come out to our table! Staff service was perfect! Helped explain menu, what was in in each burger & recommended what we would like!

Good was great, staff was great, Quick Service but still great quality, music and atmosphere of the place was banging, would recommend to others and go again

Ok. Nothing special. Not enough sauce on my Staten Island burger. Onion rings disappointing - looked like frozen ones rather than freshly made. No Biggie music at all, just Top 40 pop. Food & ambience didn't match the name & decor.

The only thing stopping you from getting 6/6 was the donut dessert. I feel like the donut needed to be warmed up a little. Other than that, amazing food like always

Was awesome food and great environment, the staff were very nice and helpful thank you for a great feed and a great night will sure to be back soon

Great atmosphere. Good pricing & good customer service. Will definitely be coming back again. Loved the Brooklyn bridge. Food came out fast also should have tried a bigger burger

Best Burgers I've ever had! Hard to believe this amazing American style Burger Bar is in little ol 'Penriff' but it is! Both the food and atmosphere is top notch.

The food was great and the staff were very friendly. The food was reasonably priced. The restaurant interior design was awesome too! We would definitely go there again.

Big Poppa burger was great, would like to see a smaller version with 2 meat patties.

Amazing and great customer service The outside is so deceiving to the amazing art work inside. I will defiantly be back soon enough Thanks heaps

Great restaurant, friendly staff great food and atmosphere. Value for money you are guaranteed not to leave this place hungry or wanting more, that's for sure.

Best burgers out. Great service and very nice people. Will be going there again and be taking me family. The only thing it's a bit pricey

So fast! Friendly staff, who acknowledge you whenever they walk past. Fast service, rivals a lot of drive thrus! And great burgers and chips - just what you want. Hard to fault: even the rap music is forgivable, for the theme 😀

The food was so good definatly value for money service was great and very friendly food came out quite quick will definitely go back again thanks for the experience

Great atmosphere. Staff were friendly. Quick service. Very tasty burgers. Easy to get a booking on line and restaurant was very clean and edgy. Good night out

The food was great and not enormous portions. The staff were friendly and very attentive. The prices were very reasonable. Awesome atmosphere and music. great for anyone wanting a different dining experience in Penrith.

Overall everything was excellent!! The food was great and the staff were so friendly 😊 The atmosphere was fantastic and I would highly recommended it

Food was nice enough, but not as good as the first time we dined there. The service was a bit slow but extremely friendly. We were sat outside near the old fountain which seems to double as an unofficial children's playground, and as a couple with a teen this was not ideal.

Can't complain about the food or pricing however the service was terrible. Waited ages for our burgers when the restaurant wasn't busy. Couldn't get more drinks and they were removing our food and handing us the bill when we were still eating. We will go again and hope today they were just having a bad night.

The food was great. We didn't have to wait long at all and the staff were fantastic! Can't wait to go back again! Great night

The SPUDDIE was amazing!! Awesome cheese and carb goodness.Hubby had the big Poppa and was nowhere near finishing it. The deep fried twinkies for dessert were yum too, but could have used more strawberries. We'll be back.

The food was a little above average. The mac and chesss was bland though and the waitresses were a bit pushy and rude but it was worth it

Great service,excellent food,great atmosphere. Will be going again. Kids loved seeing all the food and different burgers coming out of the kitchen. Thanks for a wonderful night

Great service with amazing burgers and shakes. Portion sizes were good . Had a wonderful atmosphere . Very family friendly . Staff were very attentive . Highly recommended and definitely be returning customers .

Good customer service and good atmosphere but the food was way too greasy which stopped us from finishing the food and feeling a little sick which disappointing.

Great food, great atmosphere, will need to bring the kids next time - They'd have a ball with the colouring books and TV programs catering to them

In all fairness, the service was good, but, was definitely let down by the food, which was also quite over priced for what you get. The burger I recevied was like the size of a Junior Burger at Macca's with one piece of lettuce, pinapple, two small slices of beetroot and cheese sitting alone on a plate for a wopping $14. And it was luke warm at best. Much the same as the soggy cold chips we received as well. I must also add, the kids got a couple of GC shakes (Killer Shakes), wow, totally over priced at $14 each, it was a small chocolate milk shake, with some wipped cream, a doughnut and a little sachet of Nutella on top??? Needless to say, we kinda left with the feeling that we were wripped off.

Burger was burnt, the waitress spoke really fast and would only look down at her tablet. Food was fast coming out but overpriced. There are only stairs leading up which isn't accessible.

Fantastic food and staff overall a great experience we highly recommended the milkshakes and burgers you won't need dessert that's for sure .. great location and lots of parking

I found the food to be nice, service was good. Although I found the portion Size on the smaller side, don't mind paying For good food, just think the meat could have filled the burger more and the pickles are tiny!

Unfortunately we didn't have a great first experience despite being super excited. We booked a table outside and were seated inside which was fine, they were extremely busy and it was very hectic so we didn't mind. A waitress took our order and my partner and I left the table briefly to get a drink, we got back and the staff has seated someone else at our table! We'd only been gone for five minutes. At this point we were taken to another rather badly positioned table and offered a free beer but we decided to leave instead. No hard feelings, we will be back and give it another go but I honestly think they need to work on their customer service processes a bit to avoid this in the future!

food is absolute fantastic, loved the caramello OG shake although should be renamed death by caramel, loved every mouthful of it, will definitely be back