Read reviews about Frankie's Food Factory - Milperra here! All reviews have been written by Quandoo users that have already booked and eaten at Frankie's Food Factory - Milperra. We try to be as transparent as possible by providing you with real guest experiences. Find out what other diners are saying about Frankie's Food Factory - Milperra.
The service was great! And food was so nice !
Great food, great coffee and service. 3rd visit and will be back for sure.
Very good experience, only request is that the person serving was smiling more and was more approachable and polite when asking us if ready to order
Love this local cafe. Food is always delicious. Being a regular I am always greeted by staff and service is prompt and served with a smile. (Special thanks to Monika and Nissan) Always looked after.
i like my toast with vegemite, which i eat every time, at our favorite breakfast haunts, where i always get 3 thick slices of sourdough toast, butter and vegemite ... But twice now at Milperra, i have only received 2 slices of sourdough toast, cut too thinly and consequently very dried out, with very tiny containers with only scrapings of vegemite inside. It might might be a small thing to some people, but if your hungry and it's your breakfast favorite, then it's actually very disappointing. My wife loves the food she has ... and i will be definitely being trying other dishes myself from time to time, because the food looks and smells great. But if i want my favorite breakfast of vegemite on buttered sourdough toast, we will probably be going elsewhere.
We made a reservation online and when we arrived, we were promptly seated which was nice. I had requested a high chair in my online booking and it was not at our reserved table. I had to ask twice for one to be brought over. The restaurant was packed and while there were lots of staff around, their attention to detail was lacking. I had to ask several times for water and new cutlery to be brought to the table. When our food arrived for lunch, it was great- however half the table received their food. The staff realised this and brought out the rest of the order 5-10 minutes later- with the exception of 1 meal (kids mini cheeseburger). We asked 4 times for the missing meal and when it finally arrived, 20 minutes had passed and the rest of the table had finished their lunch. When paying the bill, I was asked how everything was, so I told the staff member about the late food. The remedy offered was 5% off that late meal, ie 55c off vs my total bill of over $200. While the food and drinks were good, for the price of the meals, I would expect better service. Based on that, it's not really worth the price. The playground is a good distraction for kids but there are other kid friendly options locally that offer better value and better service. We will return but not in a hurry.
We just sat down and not even settling down yet the girl came and asked us if we wanted to order, we said we havent looked at the menu yet and that we will order coffee first. She then said due to the overwhelming orders of coffee and how busy they are she will come back and get our coffee and food order later?????!!!!!!! Havent been to a place that wouldnt take my coffee order first. 30 minutes went by and after attempting to ask a few staff members to place our orders finally after so many attempts someone finally came to get our order. The foods came out 15-20 minutes apart. The food was ok not the greatest for price paid. The atmosphere was amazing. Too bad the experience wasnt the best for the first time going there. Would i recommend it, for plant lovers yes but to others probably not although its a great place for kids.
Staff were really good seated us quickly. Our order was taken and they apologised for the wait in our order being taken, it was busy so that is understandable. Shows great care about their customers. The food and drinks were good, we weren't waiting long for the food to come out after ordering. Waiting to pay someone just completely cut the line when there were 4 other people patiently waiting to pay. That was a bit annoying. Other than that was happy with the experience. Look forward to visiting again.
There was an issue at front of house the moment I arrived. When turning up to front desk, customer infront of us was complaining to staff member about the wait time. This customer booked a 1.30 time slot the morning of the booking(Sunday). We however booked the day before(Saturday) for a 1pm Sunday time slot. The customer infont got seated at our 1pm table instead of waiting till the 1.30pm time slot. I do appreciate the staff accommodating and adding extra table to seat all 12 off my guests. We would have appreciated a discount or something to compensate for giving away our table to the rude complaining customer.
Food is a little on the pricey side! The playground area is great for the kids! When i asked a staff member to do something about a couple of children that were throwing equipment around she said yeah no worries let me talk to my manager. She came back to me and said sorry my manager said we cant do anything about it because the children throwing the equipment around are not our responsibility! Fair enough the kids are not your responsibility but its flower powers play equipment and i hope that you guys dont sued oneday! Sorry but this wasnt the response i expected from a manager.