KITCHAI Thai Restaurant and Bar

Food and service was delicious. Aircon cold though. Overall experience good. Thank you

Food was standard, nothing too amazing to want me coming back. Service wasn't the greatest, staff aren't observant on which table required service and always focused too much on the kitchen. Took so much effort to get someone's attention to ask for something. Had one particular staff member who was absolutely rude when serving us dessert, her attitude was uncalled for when she came to our table. Doubt I'll be back.

Pineapple fried rice was really nice. Tom Yam Soup is a bit localized lacking of authentic Thai taste.

Good experience Scrumptious food Good service Good atmosphere Nice place

Food was great, service wasn’t. We ordered desert and we didn’t get it. No one knew what they were doing

We generally have always had a pleasant time at KITCHAI which is one of the reasons why we always returned. Tonight though you can tell the staff were under prepared for their bookings, walk ins and just general service. We had a booking and waited at the front prior to our booking time only to see the line was made up on walk ins waiting to get in. No one seemed to be managing or checking for reservations until we had to go to the front of the line and ask (we checked with those waiting in line if they had reservations or were walk ins first). After making ourselves known we had to wait maybe between 5mins for a table to be ready. Once seated with our menus I remember there was a promo on their instagram acct about a VDay cocktail that would be comp on the night which I knew I wanted to enquire about later. It didn’t take long for us to decide what to order having been here a few times before. I think we waited 15 minutes before I had to flag someone down to take our orders. I asked about the vday cocktail and asked if a mocktail version was available they said yes but was also told they were no longer serving the vday cocktails as they run out. All good I was happy to settle for a virgin Cosmo. Orders a placed and the wait staff advised me they could still do the comp mocktail so I said great I will have that instead. Some 15 - 20mins had passed and we noticed that tables that were seated around us had placed orders around the same time as us had received drinks and food already. We ask for an update on our order and the wait staff had to ask us who placed the order. They go away and check and not come back to us with an update. We had to ask a different person for an update on our order and they went away and came back with a docket that had our food ordered but not our drinks. We suspect our order was not put through at the time and was forgotten about. So we advise about the drinks and then maybe another 10mins later Alex gets his food, I eventually get food. Alex gets his wine. Still no mocktail for me. I keep getting told it’s coming. Next thing a virgin margarita shows up at the table with a second waitstaff coming closely behind saying this isn’t for us. Eventually the vday mocktail came and it was tasty. Although the food and drinks were nice the service experience really left a sour note on the whole night. No one seemed to be accountable or apologetic for the service. I really hope next time that the team have worked on their service when it is a busy dinner rush as I would like to return again one day.

Good food, the atmosphere was nice, it was an easy booking process.

Amazing food and service! Pad see ew and thom yum fried rice were my favourites!

better experience this time round, the food was nice and friendly staff

This wasnt a great first time experience here unfortunately, especially for a celebration event.

Great food and service. Will come back again. Thank you.

staffs were friendly. Food looked great but taste average. Very busy atmosphere. Likely to visit again.

Great food lovely vibe and not good expensive thank you

Need someone with people skills on a weekend when busy. Food nice but some dishes we ate a bit bland. Beef Massaman was the best dish we had

Good was delicious and fresh. Cocktails were unusual but went back for seconds. Good portions were reasonable and service was quick. Will definitely come back.

Have come here before and will come back. Thanks again for the great service and delicious meal

Have been going to Kitchai for ages and this is the first time that they have messed up my order over 3 times this is on their end as despite telling them repeatedly of ingredients we do not prefer they repeatedly brought the same dish as they never fixed it or acknowledged or preferences. Overall, it was a bad experience despite it being a Monday.

Food was so delicious, drinks great, staff & atmosphere great. I will be back.

The food was amazing and the service. food was quick

Great food and service. Thanks for a great night. We will definitely come again

Had a great time and really enjoy the food at Kitchai! Staff was attentive, food was quick and the quality of the food was fantastic! Definitely be back there again!

Best Thai restaurant in Edmonson Park, service and quality of ingredients is amazing and atmosphere is very welcoming. Will definitely come back again

great food & service. nice location .great value. will go back

The staff were all very nice and friendly, we stayed later then we thought and the staff didn’t try to hurry us along. Will definitely come back. Very enjoyable evening spend catching up with good friends over good food.

Food was good Service was so-so Also charging $1 for take home containers is ridiculous

Delicious food and good service. The staff gave us the blankets to keep us warm. Very happy with the food and will be back

Beautiful and tasty food, presented well. Lively set up and wuth an array of seating options that it may be worth asking about when you book. Ensure the difference between vegan and vegetarian is understood though.

The decor and food were very, very good. The service was poor... first 2 drinks were not in stock, the guys serving the drinks were slow. The waitress who took our order was a lot better. The older staff appeared more experienced but the younger male crew looked confused. Half of our plates were cleared but the other half forgotten and I had been waiting for that before ordering dessert. My partner was so frustrated that we didn’t even up staying for dessert and left. Try to give them the benefit of the doubt as they are still new and ironing out the kinks!

Excellent food great atmosphere great flavours friendly staff highly recommended

Service was great, food was amazing. Very much recommend it.

Service and food was fantastic, would definitely return for more!

Understandable on the first day. Food service could've been better with better preparation to cater the high demands considering the full seating capacity indoor and outdoor. Seated almost 2hours and did not received all our entrees, take away order came out first, nicely inform staffs and leaders more than few times after waited for an hour to follow up our Entrees at the very least but never a person got back to update, patiently waited enjoying the atmosphere till being offerred a free bottle of wine, then continue waiting till another table of 10 has received and finished most of their foods (same entree orders), towards the end worst of all a lady at the cashier checked our order on the system and told us that our dine in foods has been cancelled. Friendly staffs, nice beverages, and good atmosphere.

Great and friendly services, amazing food customers service was amazing

Food was amazing and good size servings. We will be back.

The restaurant itself is really nice. The food is not the best. We ordered 4 dishes and 2 Thai Milk Tea. - Curry Puff : the skin are abit too thick - the curry not really hot aswell when it arrived at our table. - Thai Papaya Salad: no taste - all we can taste is the sourness. - Thai Fried Rice: not been mixed really well. - Tom Yum Soup w Egg Noodles and Seafood: it’s the best dish that we ordered. The flavours are balanced. - Thai Milk Tea: it doesn’t arrives after we asked the waitress to check on it 2-3 times. The taste is alright to us. Not too sweet aswell.

Food was amazing!!! Will definitely one back for more ❤️