just the right portion sizes, staff were attentive and courteous

Fantastic dining experience! Wonderful staff! Very happy! Thank you 🙏🏻

Was disappointed that u could only get one ice cream when u have kids with you and they want an ice cream but cant have another one coz they all ready have one mind you I have 2 kids so it would have been 2 more and they were only allowed 1 think it’s a bit harsh when you’re paying that money

Overall a disappointing experience. We were a table of 2, dining in on a Monday night. The food was being brought out very slowly, and when we received it, it was either warm or cold. After an hour had elapsed, we were still hungry. Despite ordering a lot of food, we hadn't received a majority of it. I saw tables around us who came in much later, getting more food, and more frequently. Many of the dishes we received also had chips in them and shouldn't be used. After an hour of an unsatisfactory experience, we explained to a waitress that we had barely received any food. She was exceptional, friendly, and understanding. All of the staff were a pleasure to deal with. We were told that only 1 chef wad working, and were apologised to. During the 2nd hour of our experience, food was coming out quicker, to the point where were struggling to finish it all. I think this particular location was understaffed and overwhelmed, which lead to a disjointed experience that left a lot to be desired.

It was a great experience to celebrate my kids birthday with family.

Small portions, Waiting times long, not allowed to order more than 3 times, food from 2 order came before 1st order

Food was amazing and great value for money. Dishes are not much bigger, so makes it easier to try new food

Thank you again for your serving fresh and delicious food

A lovely experience. We would come again in the future.

Staff were excellent! Left our phone and they made a call straight away to let us know we left our phone. Thank you guys!

Food was really good. And staff really friendly. 5 star experience.

Good service Delicious food Enjoy my dinner I will come back

It was good and good service and very yummy food

Yummy food lots of variety something for everyone to try

Staff are very friendly and helpful and the food is amazing

We totally enjoyed the food we all ate. As we notice the next day, our blood sugar went up or I would say skyrocketing the reading. We are a bit surprised or shocked to comprehend, thinking as a Japanese food it wouldn't have much impact on our sugar levels. Anyway, as always we love dining every now and then in Okami. Also the service is fantastic and helpful. My other disappointment, we ordered the Stir-fry Udon with Chicken and vegetables as take away. Hahaha! What a disaster. Very oily, soggy and it seemed cooked hurriedly. All I can say if next time, kindly please cook as it should be and take pride of the quality of food being served or to take away home. So we can appreciate nicely and dine in again. Thank you.

food took way too long to come out quality of food is also going down hill it's losing its flavour

Great staff, food is delicious and amazing very recommend ❤️

Great food, the menu is slightly different to the other Okami Restaurants which is nice. Service was fast at the beginning but gradually slowed down to the point no one was checking up on us and we had difficulty trying to get a waitresses attention.

Staff are friendly, food is very good and enjoyable and came quickly lots of variety. Definitel value for money!

The atmosphere was nice, food was quite freshly cooked and made for an All You Can Eat setting. staff were helpful and friendly

We arrived and my mum is disabled she can’t walk far they take us all the way to the back. They don’t make an exception for us to sit in an area because they didn’t want to clean there again. Squeeze us into a small spot. Then the new online system was a joke to start with. You can’t track what you’ve ordered and you can’t place multiple orders which means you have to wait. So we finished our first round but because they hadn’t finished serving we couldn’t order again. It was such a bad experience. Staffing a bit short and we didn’t get our drinks til end of meal even after reminder twice. We won’t be dining at Caroline again.

Service was very rude , wasn’t greeted when arriving, asked what my name was and then pointed to a table. They’re were more concerned about food wastage then actually bringing food. Waited 30 minutes for steam rice ( which has to ask for after ordering 30 minute prior) then had nothing else come for 30 minutes which had to ask where the food was ( it was not busy 1/4 full the resturant , the people at the table next to us ordered multiple times since we did and got there food multiple times ) and was rudely told it is coming when I asked if ours was coming, then 10 minutes later was asked what we ordered as they didn’t know so around 40 minutes after receiving the rice, then the meat came so I asked for a new steam rice as it had gone cold and then watched the worker go to another worker and complain and laugh that I ordered a new one and then sarcastically hands me a new one saying here your hot rice . When food was given it was dropped on the table and then the worker when collecting would lean over us while we would be eating. This is the third bad experience at Caroline springs location and will not be going back to this location.

The staff were so lovely and the wait time was okay. Unfortunately, one of the friends we went with had a bad piece of fish and got food poisoning after eating here.

Overall very pleasant visit tonight, with great service, clean environment and very friendly staffs

Great food and friendly staff! Great food and friendly staff!

You can now order thorough QR codes not theoiugh waiters. We made an order and it came in dribs and drabs had to ask waiters to ask kitchen and waited for ages to receive certain foods. Food was yummy when it finally came out.

Great food at a great price. Definitely coming back again

We had a table that was too close to the door and felt very cold and not enough space

Didn't have the time we wanted so had to take the late time and the service was a little slow

Had to go to this restuarant as everything else was booked up and to tell you the truth its not my best one

Again everywhere was booked up and had a craving for okami so choose this restaurant

The area is very tight and waiting times took too long. For tge food and had to ask for it

We booked the 7:45 session and food took so long to come. They didn’t bring many of the things we ordered and had to reorder and by 9 we were told kitchen was closing so had to make our final order. Absolutely ridiculous and disappointing!

Customer service was horrible . We are regulars to okami and this was our worst experience. It felt like us being there was an inconvieniance to the staff . Nobody smiled . No thank you or your welcomes . Half the food we order by qr code we had to ask and remind staff to get us . We love okami but will not be returning to this store . They could learn from hoppers crossing and footscray which are both amazing experiences . Dissapointed !

Love it , foods are amazing and definitely will come back

An immensely enjoyable dining experience! Food was delicious, ambience was great, and service was excellent. It was even better than previous times; with a booth seat, ordering using your phone at your own pace and cute plates with a space for soy sauce! Loved it! Thank you!

We had a great time ,the girls enjoyed we were all so full.

It's a nice place food could have been a little better. Staff fantastic.

Great service and awesome food, absolutely recommended for Japanese lovers.

With 15 of us, the food order was surprisingly efficient and the cuisine was exquisite. The majority of my group were first-time diners at Okami and were impressed by the unlimited ordering options on the menu.

The food & the service is excellent. Thank you so much.

Unfortunately I have to give this review but last booking was very short dining services and did not enjoy that we only had 2 times asked and the third time the severs said its last order kitchen is closing that was at 9pm and since when was that changed because trading hours says 10:30pm and we booked a later session to enjoy the longer time but due to this with feeling like we were forced to leave while catching up with mates, with this experience we wouldn't coming back to okmai franchise. , the reason is for cutting our dinning experience short for a later session and feeling like we were forced to leave. We are so disappointed knowing we had a longer booking session, to top of the price per person has gone up over the coming here for years at other franchise it's not worth coming if you kick them out after 3 times serving.

15 minutes with no wait staff coming near us, my husband went up to get some menus. Still no service. Unfortunately, the menus he grabbed from the counter were not the "All you can Eat" menus, which we did not find out we were ordering from, until the end of the night and the bill came! Will never be back there again. Terrible service causing our meal to be twice as expensive as it should have been. Never offered, or given any water for the table.

Food was decent but the food took way too long to come out. We ordered a lot of food and it failed to come to our table. We were constantly waitng 20 mins for food to come out as well. There was probably 10 or so dishes that we ordered that didn’t come out when we left.

Service was terrible , online ordering was a mess ! Food came out slow and not in order . This place has changed so much it was so disappointing .

Quick and Friendly service, delicious food 😋 and so many great options.

I have dined at three other Okami Restaurants Sunbury, Melton and Niddrie, this one was loud, dirty and the food did not compare . I wouldn’t go back . Even the ordering system was dated and restricting . Never again . Staff were pleasant

Quite a lot of our food was given to the table next to us, so we had to keep asking what was going on with out food. No one really came back at all the follow up, we had to keep getting the Waitress and asking them where our food was. We use to come here all the time and no issue - the new ordering way seems like it's not working as well

We hadn’t been for a while, maybe 9 months. Prices have gone up. The new way to order off QR was confusing. Service slow as usual. Food extremely slow this time and we didn’t receive some dishes even after asking again so we just gave up and paid and left. Sat on table 12 your front door doesn’t close properly so had a cold Draught the whole time. First few dishes. Teriyaki chicken were cold but we ate because hungry and didn’t want to leave at risk of being charged $15 extra for wasting food! Sushi was nice BUT this is the longest waiting time and the place wasn’t even full we were in the early 5:30 sitting. So overall we will be not coming back, nicer Japanese around for similar prices.