Okami - Whittlesea

The food was great .. but the staff was under manned .. there was 2 main staff members on the floor .it was a busy night!! It took abit of time for the food and drinks to come out!! Compared to the Epping store .. service and delivery of food was much quicker ! .

So lovely amazing food and great service thank you everyone

Loved it, such good value for money and food was delicious, highly recommend

Daughter thinks this is the best place ever. Love going there and eating the many options of food

Always warm and welcoming, great and friendly service, always recommend to others all the time

Almost walked out took so long for our food to come out, weren’t comfortable ordering on the QR code couldn’t remove sauce on items on the QR code order so had to wait for someone to come around… only 1 napkin service wasn’t good at all Been to other okami’s has been good this one in whittlesea was good! Hot girl working she was only good one! Name Ash

Meals were slow to come out but I do understand they were very busy

It was overall amazing just took a long time to get food and drinks. Other then that no issues.

Lovely staff good service and a large range of dishes to choose from. Thank you to all.

Staff were really lovely and the food was delicious and the restaurant wasn't too noisy

We had a lovely meal with good service. Very happy

3 orders didn’t go through , had to keep reordering. Waiting very long time for food to come out.

Amazing food. Friendly service. Food was delivered quickly. Would highly recommend.

Friendly staff who were very thoughtful and helpful. A good experience.

We waited 40 minutes for one dish. After two hours of waiting we left and still didn’t receive all of our meals.

asked for cutlery every time the food was bought out, so over 6 times and didn’t get any so kids couldn’t eat fried rice properly. wasn’t busy either so not sure why it kept getting forgotten

We had a great night - food was yummy and service was friendly, helpful and fast! Thank you!

Service was fast and quick now using the QR code to order. Only down fall this time was the cold chicken teriyaki

Forced QR code poor service need bigger portions. Thank you

Love the Whittlesea store, friendly staff, and never too long for food.

We come here often. Food was great. Lovely guy with glasses serving us. See you again soon

This restaurant is unbelievable, the food was amazing, tasty and well worth the value, service was also fantastic. We will definitely visit again.

Food was discusting cold and hard, staff refused to serve and said to use the qr code and the resteraunt stunk

Great service and food always so pleasing enjoyed it very much

Great staff - amazing service - very nice food - fresh and yummy - we will be back

Waited for more than 30mins before first entree was served. In a table of 4 adults,food portions were not even enough for one adult. Food was sooo lukewarm,food service in- between was a nightmare. Just not a good experience compared to the other Okami patronised in the past. Will not return to Whittlesea. Food taste is 3/5, Service is 1/5.

Amazingly delicious will definitely be coming back soon also great service ⭐️⭐️⭐️⭐️⭐️

The food itself is wonderful, can’t fault it. Just the actual ordering was frustrating and slow because they were shortstaffed. Overall it’s a great special treat that’s local.

Very good service and good food. Very quick service and accomodating to all

Okami took this last minute booking for myself and a friend and was very accommodating to us to fit us in

Was disappointed with when we asked to move seats as cooler was under us and they said no as other spots where for 5 ppl. Then when more ppl came in a group of two sat where we could have moved! And lots empty spots the whole time we where there

Always prebook. Love Okami , especially the Whittlesea restaurant! Recommended!!

Fabulous hot quick food, been a few times will definitely be back

Miso soup cold and beef served overcooked. However, serving staff polite.

Waiting too long between dishes. Wait staff nice but not very attentive.

Okami hosted a birthday dinner for a friend and even played the happy birthday song on the speaker and made my friend feel very comfortable and special

another success at Okami for a beautiful dinner, a staff member in particularly was very kind and respectful

Okami catered for a big table and was very kind and respectful whilst taking orders

Okami has become a regular choice of mine to eat out as it is very convenient, good food and value for money is amazing. All staff are always lovely

Experience was good, food was delicious, only downfall was tables being placed so close together

We were the only people in the place the food was very prompt and service was great

food was fast and delicious and staff were very accommodating to dietary requirements

The friendly, helpful and polite staff made us feel very welcome.

Always a great way to share a meal with Family and friends.

Food was lovely and the service was very quick and friendly

We like going to Whittlesea, as it is smaller and more intimate restaurant You can actually have a conversation without shouting at each other. Thank you 😀

There seemed to be a short staff roster. The restaurant was not overly busy, but as customers left, tables were not cleared, in fact our party of six were left with piles of used dishes as each new order arrived. At one stage we counted 7 vacated tables with dishes still uncollected. Staff on duty tried, ut it was obviously too overwhelming.

Understaffed, inefficient, overworked staff. The staff always had a smile though and were always busy working. They were very polite. Just needed more staff.

Some dishes seemed forgotten and long wait. Was this on purpose so we ran out of time to order more food, I’ve never left Okami and still felt like I could eat something else before

Very poor. Our party of 4 regularly frequent Okami restaurants over a number of locations, and this was by far our most negative experience. Having worked in retail and hospitality, we are probably more patient and understanding than most when it comes to wait times etc but no effort for communication was made to let us know about kitchen delays, instead we were left to wait ridiculous times for tiny portions that were delivered to the table one plate at a time. Other tables with less people were being served the same amount of food (if not more) than we were and it wasn't until we were served a chicken katsu with literally one mouthful of food for each member of the table that we asked to speak to a manager. It took for us to complain for the portion sizes to become reasonable for a table of 4 to share and for numerous plates of food to be delivered at once. Credit to Joan for coming to our table and rectifying the situation, but by that point we were almost ready to walk out. If tonight was my first Okami experience, I would never be returning.