Okami - Caroline Springs

Food cold, what was supposed to be warm/hot. Meats were tough in texture. I don't believe the all you can eat is value for money to be honest.

Slow dinner service today, waited a long time for food to come out and when it did the servings were very small, not enough for our party of 7 so we had to reorder a number of times (which is fine), however a lot of our reorders didn’t turn up and it’s like our orders were skipped due to the influx in the kitchen. Need to find a better system Okami- Caroline Springs. Will stick to going to Hoppers Crossing. They are much better! Also, there was a plumbing issue in the toilets. It stunk so bad like sewerage and one of the cubical were boarded up with chairs. Definitely not OH&S approved.

They lost several of our orders in the systen somehow, some orders in the same round of orders came but others never turned up. Explaination for why just didnt add up. Not enough wait staff is propbably the issue as they were run off their feet getting food to tables. Great food, service was poor but not the servers fault let down by poor management.

Have been to other okamis’ and this one fell short in comparison across all aspects. Had to ask for wine glasses several times and even a knife for the cake. The food was average and came out in such a chaotic way. At the end of the evening the wait staff cleaned all our table and proceeded to empty the left over food in a bucket in front of us which was not pleasant as we were about to have dessert. Unlikely to return to this particular establishment as a result.

Easy to make reservations and ammend them. Food was delicious and came to us very quickly.

all up had very good time on the night out

Okami is a great restaurant. Great food and service. Very satisfied! 10/10 👍

Great food. Great prompt service. We will definitely be back.

they are always amazing! its a bit noisey though. the food is great :)

The food was cold and the service was poor it doesn’t compare to Melton or Sunbury!

I was sad to see that soba noodles had been removed from the menu Prices had increased too Food was good

Not enough time to enjoy the food. Not much choice for dessert

Awesome food and experience. We loved it. Had an amazing time.

Staff was lovely and polite and accommodated my mum with her walker.

It was very busy when we arrived. It took awhile for the food to arrive. There was no cutlery for those who didn’t want to use chopsticks. The food was great when it arrived

Food was good and quick. The waitress was friendly and the service was prompt, she even offered a small piece of strawberry cheesecake with a candle for my birthday and she sung happy birthday to me!!

Food was delicious, service was fast and the staff were friendly and helpful.

Great food! Great Service! Waiters were nice and friendly too.

Food was great all you can eat menu a must do!

The staff are fantastic, and always treat us like family.

The food is always fantastic and tastes so fresh every time.

Service was slow, not everything that was ordered was delivered to our table. Food was delicious, some items cold that were supposed to be hot…

It was great food! Nice place and atmosphere! I'll go again.

Great selection of food. Food was fresh and location of restaurant was good.

I have been thus restaurant several times. whenever I come here, I ate until I was fit to burst. Nice food always.

Its always good to celebrate birthdays here in Okami with unlimited buffet Japanese Food. Highly recommended!

The food was fresh and amazing and we didn't have to wait long

Restaurant opens at 5pm on the dot so can't go in and be seated before. Got to front desk and waited several minutes before staff member even acknowledged me. Another staff member rushed through the introduction so could only just grasp how to order via app. All felt very transactional. Food was decent. Have been once before with a smaller party and someone took our order. Was nicer then. Restaurant is dark and enclosed, not the best vibe. Don't know if we'll be back. May do, just for convenience. OK for a quick family meal but wouldn't have an occasion or treat guests to a meal there. Have been to Hoppers Crossing and a lighter, more spacious venue, customer service was a bit better there too.

Good food, friendly staff, but a little disorganized, for me seven of ten

So nice to have Unlimited Japanese Food. We are so full after and still manage to ate the desserts

Always enjoying celebrating my birthday at Okami. Just good food and lots lots

Satisfied and will recommend to others. Nice service. Food is nice

Pretty noise, but the restaurant was quite full, can’t help that, overall very good

The food was fantastic and the service was good and helped with our needs.

The best Okami we have even been too. Food was fast fresh and great quality. Staff so friendly.

I would highly recommend Okami in Caroline Springs for their quality and delicious food and also attentive and friendly customer service. Thank you for a wonderfully experience.

Towards the end it was quite loud. Over all, very good food

The main staff member that seated us was not helpful at all. Didn’t bother to tell us how to order from the QR code, didn’t check on us through out the meal. I had to constantly try to get her attention to ask for something. Our finished plates were left for ages before being cleared

just the right portion sizes, staff were attentive and courteous

Fantastic dining experience! Wonderful staff! Very happy! Thank you 🙏🏻

Was disappointed that u could only get one ice cream when u have kids with you and they want an ice cream but cant have another one coz they all ready have one mind you I have 2 kids so it would have been 2 more and they were only allowed 1 think it’s a bit harsh when you’re paying that money

Overall a disappointing experience. We were a table of 2, dining in on a Monday night. The food was being brought out very slowly, and when we received it, it was either warm or cold. After an hour had elapsed, we were still hungry. Despite ordering a lot of food, we hadn't received a majority of it. I saw tables around us who came in much later, getting more food, and more frequently. Many of the dishes we received also had chips in them and shouldn't be used. After an hour of an unsatisfactory experience, we explained to a waitress that we had barely received any food. She was exceptional, friendly, and understanding. All of the staff were a pleasure to deal with. We were told that only 1 chef wad working, and were apologised to. During the 2nd hour of our experience, food was coming out quicker, to the point where were struggling to finish it all. I think this particular location was understaffed and overwhelmed, which lead to a disjointed experience that left a lot to be desired.

It was a great experience to celebrate my kids birthday with family.

Small portions, Waiting times long, not allowed to order more than 3 times, food from 2 order came before 1st order

Food was amazing and great value for money. Dishes are not much bigger, so makes it easier to try new food

Thank you again for your serving fresh and delicious food

A lovely experience. We would come again in the future.

Staff were excellent! Left our phone and they made a call straight away to let us know we left our phone. Thank you guys!

Food was really good. And staff really friendly. 5 star experience.

Good service Delicious food Enjoy my dinner I will come back