Okami - Caroline Springs

Service was great but some of the food wasn’t great

Birthday lunch and everything was tasty and nice. Thanks a lot.

Gave this location another chance but the food quality still seems a little lower than other locations for some offerings. For example Chicken Karaage dry small pieces & both servings of Yakiniku Beef were dry and chewy, usually its juicy, tender with chard onion & rendered fat.

Good service Enjoy staff friendly I will come back again

The food was awsome. They accompanied us to our every need.

Bland food not worth it!!!!!!!!!!! Bbbbb bbb bbb bbb bbb

Hate the new ordering system , bring back the old menus.

Good food and service as usual. Staff are very friendly and helpful

Food was great and enjoyable to eat and service was quick when busy good job to the cooks

Service was very quick, food was ok. Walked out very full

Have been there a few times, but this time is not as good as before, quite a few items were not available on the menu, the sushi rice was hard and tasteless. We won't be going back anymore.

The Food were satisfying, good ambience. Approachable waiters and accomodating.

The Service and food were great. Staff were very friendly.

No blinds on windows. Sun in eyes whole time. Unable to choose table. 1 waitress was nice. Others had grumpy looks on faces.

Food comes out quickly and staff is very polite and helpful

It was the best experience. Loved the ordering on line

All over great experience. Nice Staff, will go back again.

did get the order we want,wait so long,was setting on dark side not comfort seat far away on the table.

Book for 7 people,thanks to my daughter as when she check the bill,we are being charged for 8 people,some food we have ordered were not served,until we asked the waitress as we were waiting,hoping that it will be served soon.

So so so slow and the staff were so unfriendly and were extremely pushy about dessert just to get us out before our time was even up.

ARCHIE IS THE BEST I LOVE HER SO MUCH!!! She deserves lots of praise and a raise.

Archie is the best. She is always the nicest person at Okami and is super understanding.

Archie is so lovely every time. Her service is one of the main reasons we always come back.

We haven’t been since all the changes and were disappointed Gone is customer service. Everything is now using a QR code for ordering Took over a half hour to get a drink Food portions are a lot smaller. Staff run off their feet, clearly not enough on roster. Taste of food was very different to how it used to be

Excellent and amazing. Customer service great and experience over all

Okami was amazing! Great staff, easy to order and the food was sensational!

Location and service were good. Easier to order through QR code.

Food had exceptionally long wait time due to low serving staff numbers. There was also temperature of food that was varying due to waiting to be served for so long. The food was also not seasoned as well as it normally is for okami standards which didn't help when it was also overcooked and chewy for the steak or it was undercooked for some stiff dry noodles.

sound just echo a bit. still my fave place to eat though 😋

Food took forever, the online ordering is the worst. Not again.

First time visiting. Food was great. No complaints. Maybe some music to drown out noise from other diners 😁

Was good. Hadn’t been for a while. Noticed we got less food for the price unlike before. Food is delicious though.

We love going to Okami The food is always good and so is the service

You guys are always the best. Thank you for having us!!

The service was great, friendly staff plus the food was served on time!

I love going here this is one of my favourite restaurants!

I love going here. Always the best food and service.

The place was absolutely packed. Multiple groups were there having birthday parties. Loud as hell. I'd requested we have a quiet corner but nowhere was quiet lol. It was also my birthday dinner but it would have been impossible to sing let alone be heard across the table. Menu ordering was difficult, staff weren't always available to take orders. Food came out promptly though so that was a bonus. Wish the prices were cheaper like the old days.

Everything was absolutely amazing and the service and food was great

Way too noisy can't understand my friends I didn't like it.

Value for money. Really love it, the food, the service.

Always a great meal here. One of my favourite restaurants.

Great service great food. Great value for money. definitely be back again.

They changes the ordering system and remove a lot of products from the menu.

Food cold, what was supposed to be warm/hot. Meats were tough in texture. I don't believe the all you can eat is value for money to be honest.

Slow dinner service today, waited a long time for food to come out and when it did the servings were very small, not enough for our party of 7 so we had to reorder a number of times (which is fine), however a lot of our reorders didn’t turn up and it’s like our orders were skipped due to the influx in the kitchen. Need to find a better system Okami- Caroline Springs. Will stick to going to Hoppers Crossing. They are much better! Also, there was a plumbing issue in the toilets. It stunk so bad like sewerage and one of the cubical were boarded up with chairs. Definitely not OH&S approved.

They lost several of our orders in the systen somehow, some orders in the same round of orders came but others never turned up. Explaination for why just didnt add up. Not enough wait staff is propbably the issue as they were run off their feet getting food to tables. Great food, service was poor but not the servers fault let down by poor management.

Have been to other okamis’ and this one fell short in comparison across all aspects. Had to ask for wine glasses several times and even a knife for the cake. The food was average and came out in such a chaotic way. At the end of the evening the wait staff cleaned all our table and proceeded to empty the left over food in a bucket in front of us which was not pleasant as we were about to have dessert. Unlikely to return to this particular establishment as a result.

Easy to make reservations and ammend them. Food was delicious and came to us very quickly.

all up had very good time on the night out