Criniti's - South Bank

As a group of eight we ordered drinks, starter and mains. Waiter returned to say some drinks not available and neither was the starter. Then returned again to say one of the pizzas not available. All mains arrived bar one and had to wait a further ten minutes for that. They apologised and said there was a function upstairs! Is that really your customers problem! I think the closing of some restaurants are far more reaching than the company is letting on. If things are no longer available remove them from your menus.

Good food but service was quite slow even though it was busy

Good food and great service. One of our favourites when staying in the city.

Amazing food and good service as always! My favourite place

Great food and ambiance as always Especially popcorn prawns and pizza

There was a high pitch noise constantly going and it was very hard to sit through lunch

Great place! The meals Are huge and the atmosphere is perfect

It was super busy, it's hard to call staff as they were not enough staff to server. Food was great but the restaurant was too noisy. Sadly we could not use gift card or voucher anymore there, a bit disappointing!!

Excellent food and excellent services. Made our day! Staff was very supportive and energetic!

Lovely service great staff. Unfortunately 'italian' spaghetti marinara quite bland.

Food very good but service appalling and toilets filthy Loud music uncomfortable

Terrible service, food came out wrong sent back a few times. Waited an hour for our food to come out. We got dessert on the house however the experience was not pleasant and I doubt we will be returning

Good atmosphere for a group of people to eat out

We had a great time for our Christmas party- everyone loved it!

A great experience, and definitely preferred downstairs to upstairs. Definitely go again

Loved it always quick friendly and a happy place to be

The food was ok, but took a long time (30 minutes) for someone to take our order, someone had to get up and ask and it was extremely loud, spent most of the dinner having to shout our conversation as we were right under the speaker. Could have it turned down a little bit.

Food was great and no complaints but service needs improvement

Consistent Italian place to catch up with friends and family for dinner.

Great service catered well for a large group. Good food

Excellent time at Crinitis restaurants. Very accommodating. Yummy good and drinks

Fabulous! Delicious food and a fabulous happy birthday song for my 15 year old daughter.

We had a really poor experience at Criniti’s. We booked the place with such an excitement for my daughter’s 3rd birthday but received huge disappointment in return. Every time I spoke to the staff over the phone regarding my phone, they seemed to rush and quickly get off the phone. I booked cannoli tower (because of the high BYO charges on bringing our own cake) and balloons to be setup on the table. I wasn’t told that cannoli tower need to be reconfirmed on visiting the restaurant. We had to wait at least 45 minutes for it. On arriving I saw no balloons setup on the table which was another disappointment. Later on our food was being messed up. We kept getting incorrect order. We got non-veg bruschetta platter when asked for just vegetarian platter. Then we had wrong pizza. One of the staff member Elise tried to make our journey as smooth as possible. But the restaurant cannot run with one person. It requires the whole team to come together and work in cooperation. The food is quite expensive which is not really a concern for us as long as we get good service in return. Me and my husband have been working in customer service for years and definitely understand customer requirements. I may not be visiting the place again or recommend it to anyone.

Great night great food and fantastic atmosphere all in all excellent experience

Some of the toilets were dirty but everything else was great

Atmosphere was fun and reasonable price. We enjoyed the 2 metre pizza. It certainly grabbed other's attention when brought to our table.

We had a team lunch there.. Food was amazing and the staff were so friendly.. We enjoyed the food and our time there. Thanks guys

Ordered burger, the buns were a horrible black bread, the meat was over cooked and rubbery. Thats not how beef should be cooked. The Chicken Parma was bad, dry, no ham and had a bland taste. Forgot to bring out chips. Whats up with the toilets where men and women have to share? This is outrageous. Felt uneasy. Waiters didn't know where they were serving food.

Meals were nice. Vegan salad bowl was around 90%spinach leaves which was quite disappointing

Great food & service! I highly recommend for large groups.

Fantastic food Super service Amazing atmosphere Fun birthday entertainment Wonderful

We’ve been two nights in a row, food was fantastic and staff were wonderful!

it was very enjoyable. the food was amazing and the people who sang happy birthday were very outgoing.

Good overall but service very slow so that needs to be improved!

Very tasty very yum very good service 👍👌 loved it

Awesome food, great atmosphere, will dine again if in Melbourne

Food was overpriced and below average. Pizza was the only standout. Very disappointing.

great service, even better food, served quick being busy all afternoon

Food and service was great. May be a little overpriced

We had a group of 5 order our meals. 4 of our meals arrived in a timely manner. There wasa salad we were still waiting on. We had 2 late arrives to the group who then also ordered a meal. We asked where the salad was several times and was told they would check. The late arrivals then received their meals yet the salad had still not arrived. We waited at least 45 minutes before the salad arrived, by this point everyone else at the table had finished their meal.