Frankie's Food Factory - Glenhaven

3 out of 6 meals came out after about 40 mins and then the other three weren’t served for another 20 minutes. Parts of meals were forgotten and then served once they were nearly finished.

Food is great, service very slow but friendly .. .

Food was great but some waitresses not too friendly or helpful. When coffees were brought to the table, the waitress didn’t know which coffees they were.

If you have kids sit near the play centre if not then sit away from the play centre . Food is delicious lots of choices. Food comes out quickly. Great for everybody of all ages!

The Food and coffee was great and the service was great too.

Frankies is a pleasant casual place for brunch or lunch. I found the food delicious and the service was very good. It is situated on the site of a large garden centre with a lovely outlook over a small lake complete with ducks and geese! It can be quite noisy as it does cater for families (there is play equipment for kids) but some tables are available that are quieter. I would definitely recommend.

Amazing food and great service with great views! Delicious food.

Loved it! Food was amazing and the staff is helpful and friendly. Great service.

The food was great and the kids had a great time

No complaints. Nice venue. Good food and variety. Quick service. Lovely staff.

Delicious food. Really great menu options for both adults and kids. Great play area. Lovely outlook onto the pond.

Food was good, service was extremely slow, not all the meals came in close time to each other.Six meals ordered, some came twenty minutes later than each other; was a shame as it was a birthday lunch.One if the meals had a portion missing from the plate and thus had to wait longer for that to be made,one didn’t come until everyone else had finished. Drinks were then ordered after our meals, again took a longer amount of time; such that all the coffees and hot chocolates were finished before the last drink, a milkshake,had arrived. Great for cafe style quick bite meal; but not for a family meal.

Incredible food and great waitstaff. It was my birthday and they made me feel very special

Yummy food. Good service. Perfect venue for kids to play.

Food wasn't bad, but a bit pricey for what you get.

Great atmosphere and service friendly staff. Thank you very much

We booked a table of 18. We chose this place because it was kid friendly but also had vegan options as many of us are vegan. Disappointingly when the waitress came to take order we were advised then the only vegan option they had was not available. We then had to go through the menu and modify which is an expensive way to eat as we take many things off and nothing is offered in replace nor is any discount given. So very disappointing and no we will not be back nor will I recommend it. People who choose not to support animal cruelty should not be disadvantaged. Vegan food is so simple - just take off the dead animal, diary and cheese. So simple.

My family and I have been here several times but today was a disappointment. Food was average and one meal had to be returned as it came out cold. It came back to the table in a matter of minutes and was still barely warm. Not good enough.

The food was delivered hap hazard, too much time delay between serving all six adult meals, I had finished my meal before the two children meals were delivered and they were only pancakes. Your restaurant was busy but that is no excuse for really poor service. I had to ask 3 times where the kid meals were. I wont be coming back in a hurry and never on a Saturday afternoon.

Average in all aspects but service was good with delivery of food

Have been several times for lunch with a group of workmates - this has been the worst. No waitress until i had to find someone 10minutes after arrival had prebooked table for 10 we had 9; food then took additional 35mins to arrive; when we went to pay lady complained wheb we wanted to pay individually and i mentioned we always have, her reply was well we are busy. Not thw best sevice

Never coming back, ever. Hostess didn’t even ask if we were ok to sit beside the play e

Great birthday breakfast for myself and a friend with partners

Many Thanks. Great Coffee See you again Have a great day

Booked a table and it was confirmed although when I arrived, they didnt seem to have a table ready and just shoved a party of 3 in a table for two facing a wall and just grabbed a seat from an adjoining vacant but uncleaned table. Booking app didnt allows us to select a seat to choose one with views of the pond although there seemed to be seats available. I assumed as these were the lovelier spots, people that took the time to book would be allocated to these tables first? amount of chips on a plate was pretty poor (approx a small size of maccas fries) for the price you pay. One dish had seasoning on the chips, the other didnt. Where is the consistency? Also there was a lot of wait staff, it wasnt very busy (as busy as I have seen it during Mothers Day, but it still took a while to get someones attention to place an order.

Great place. Loved the ambience and good food as well.

The portion size has drastically reduced since the last time I went here which was November last year.

Always great quality food, fast. Brilliant indoor park for the kids, can feed the ducks too, and it's a beautiful setting.

Serving sizes were a bit smaller than expected but really colourful and nutritious

Too noisy, had to ask for everything, including to order meals & coffees. Couldn’t see anything light & fresh on the menu under $20 Not enough staff

Hour wait for food. Understandable to an extent on busy public holiday but still too long.

Great restaurant got families and large groups. Good location .

Great food and good service. . . . . .

Certainly a great brunch, staff were run off there feet.. Food, staff and service was great. Will be back

All great. Just too much garlic for a breakfast. Thanks

Very disappointed. Booked for breakfast to get there and b told they dont take reservations because they are only serving coffee and cake

great food, good value & very friendly staff. Good atmosphere.

Great atmosphere, good food. Staff are very friendly but A small negative is the table service, we received our food before our drinks, then had to remind the wait staff twice about our drinks. Otherwise an overall pleasant experience.

Food and service is always great here, we had a lovely time. It was packed because it’s Easter Sunday but they were still able to accomodate for a stroller.

Good overall experience. Didn’t like the mention that I could leave a tip when paying for my bill via eftpos, most people will leave a tip without prompting if they want too.