Okami - Caroline Springs

We waited at front of house for 10 mins as no one was there to greet us. We lost that time obviously as time is limited. As I took my brother here for the 1st time to celebrate the birthday of our close friend we just lost to cancer it was a bit disappointing as I had talked up this restaurant and the service to him. We also waited a bit for our 1st drink order and there were only 2 tables that had arrived at this time.

The service is very bad she doesn’t smile and the face look unhappy, I am not happy and I never come back

The food and the service is fantastic , we are very happy, good price and good sevice

I am writing to formally express my disappointment regarding the unacceptable experience my family and I had at your restaurant last night 25th of July which was meant to be a special celebration for my mother’s first day in Melbourne. As a family of six, including three young children under the age of 10, I had taken the extra step to book a table in advance, expecting a comfortable and welcoming dining experience. Unfortunately, what we encountered was far from that. Upon arrival, we were led to a table that was extremely close to other diners, with barely enough space to walk through. More concerningly, our table was situated right next to the door, which was consistently left open, letting in a strong draft of cold air. This made it particularly uncomfortable, especially for our young children. We politely asked to be relocated due to the cold, only to be told that it was not possible as per the manager’s instructions. Instead, we were told the door would be kept shut — which never happened. Time and again, our children had to get up to close the door themselves, disrupting their meal and making the experience increasingly unpleasant. Toward the end of our meal, while we were finishing dessert and visibly cold, we again requested to move, and only then were we told we could — but with the condition that we were not allowed to order anything further. We were appalled to hear that, especially considering that the tables in the back remained unoccupied until after we finished. It was clear that customer comfort was not a priority. The lack of consideration and empathy shown by your team — especially towards families with children — was truly disheartening. Dining out should be a pleasant experience, especially during family celebrations. Instead, we were made to feel like an inconvenience. I hope you understand the seriousness of this matter and take steps to ensure no other guests are made to feel this way. A simple gesture of relocating a family — especially when better seating was clearly available — should not have been met with such resistance or indifference. I would appreciate a response to this complaint and to know what measures will be put in place to improve customer service and hospitality at your restaurant moving forward.

Everything good thanks you , will be back soon .

Great service. Better than Hoppers Crossing Okami. Definitely going back with family

Some of the hot food was cold not nice s

The ordering app did not work but, The service was good and the food was fine.

We had great dinner tonight. Food was served quick and delicious. Kids were happy and staff were so friendly. Highly recommend

The food was great as usual, and the service good.

It was our favourite place to be when we are hungry 😋 nice food, quick service and warm welcoming.

Variety of foods for adults and kids to enjoy. Fresh meals and best part was yummy ice cream to satisfy

There’s bit change in menu and way of order. But we still enjoy the food and the environment

It was great dinner and our kids enjoy it so much

Always happy with this place. Friendly staff is a bonus

Lovely food, friendly staff and food came out very quickly 👌

Food came out really fast and was hot and fresh.

Great food! Love coming back! Staff are great to us always

Beautiful fresh food, great variety. Great friendly service 👏 💙

Great food, great price and great service! Highly recommend! 10/10

Enjoyed the evening. They were busy so we had to remind them of some of their pending orders. Besides that all good.

The staff were fantastic, the quality was superb with very little noise. Will go again!

very succulent meals and great value for money. yummy yum

Always amazing fresh food which keeps going out once ordered. Staff are awesome 👌🏽 highly recommend

Quick food comes out, but the place it’s a bit small

Great service, was a bit noisy but can't avoid that. Thank you!

Slow serving. Quality became bad compared last year. Dark place.

Music was a little too loud when you’re talking with friends. Some food could of been hotter

Value for money, pretty good selection of food but some of the taste can be improved.

Great fast service and tasty food, has a great range!

The food was great and came out quickly. Staff were friendly and the service was smooth. The atmosphere was nice and the place was clean. Overall a good experience and would come back again.

Great food, great service the food was served quick in. Value for money

Excellent service , lovely food and tasty, highly recommended, 👍👍👍

Food was amazing and exceptionally quick. Was too noisy in the restaurant though. I've been once before and will go again :)

I will come back again Have a great day Thanks

the food it was delicious as usual but the new sistema order the food it was crape missing lots of my orders.

Terrible, rude service. Had to order via QR code... wait ages for drinks, food just thrown on the table. Service and quality has deteriorated significantly... won't be going back

We enjoy the food, the service was faster now except with the ice cream order.

Truly it was not ok..didnt enjoy the food..hoppers crossing one is the best .

Good quality food, we will visit again in the future

Terrible experience. The woman who checked us in was very rude. We asked for a quiet area for someone with mental health condition, she said no. All night she was rude towards us. Food was good. It was for a 35th Birthday and was ruined. Won’t eat here again.

amazing staff, and the food was very delicious as well

Great food quick service and great value for money here

Delicious food, friendly staff, will go back. Great price. Need to serve more ice cream.

One of the best Okami chains there is, food is fresh and made to order using new iPads

It was a great experience; the staff was good, and so was the food.

Meal was great service was great but annoyed they charged a 15 % surcharge on a Saturday which is not a public holiday

Booked for 8pm, they took their time seating us approx 8:10 and was told kitchen closes at 8:50?! So basically we had 40minutes to eat, they cut us short by an hour and a half.

Food was amazing Service was excellent Restaurant was clean Definitely coming back

Good food fast service clean restaurant reasonable prices parking not so good