OKAMI - Caulfield

Large group dining at the restaurant and we completely overwhelmed the staff. Despite booking a month in advance, it seems that the team did not factor in our large party size nor the fact that the restaurant was booked out into their staffing arrangements. Our party of 14 participated in the all you can eat and not a single one of us received everything we ordered. Most of what we did receive came a minimum of 30 minutes later, with some things not even coming until 1.5 hours after ordering. A lot of items we were served that are supposed to be hot dishes were cold. We could see that there was so much food sitting on the counters by the kitchen waiting for staff to take the food to tables. When our table kept enquiring about when our food was going to be coming, we received responses from the waiters such as “maybe later”. If the restaurant could not handle our booking size, we should have been told at the time of booking and we could have taken our business somewhere else. Many of our party have dined at other Okami restaurants before and love the food and have never had any issues with the service regardless of party size. This has not turned any of us off Okami however we will not be dining at the Caulfield restaurant again.

We were welcomed and seated promptly, the food was amazing and delicious and the staff were very friendly and polite.

Excellent service in particular by the young man who is very attentive and helpful and took wonderful care of our gluten free friend. Very impressed with his service and friendly demeanour. He was rushed off his feet the entire time and always had a smile. Thank you for the great service.

Great food and great value for money, really enjoyed it!

It was so noisy we could not talk to our friends. We probably should have asked for a quieter table as I later noticed that there were empty tables further back. The service was erratic and it looked like another waiter would have helped. Otherwise it is a good deal and value for $

great service. really good variety of food. something for everyone

Delicious, friendly and clean-great restaurant to celebrate a birthday !

The food was so delicious and service was wonderful. It will be nice to have more variety desert wise

My partner and I have been here a number of times now and we have absolutely no complaints. Service is always great, staff are friendly and kind and food is always yummy and of good quality. No negatives! :)

Yummy food Quick service Great value We are always happy there

4 of us and we all agree great food and service

Great food and great service would recommend it to anyone

Very busy which means there was a lot of noise. Putting this aside, the food was good and staff were very accomodating when special requests were made

Wonderful food,lovely decor and prompt service. Highly recommend for small or large groups.

Delicious food, great service, faves were: the calamari salad, the chicken teriyaki (so tender), the sashimi, the nigiri and then finished enjoying the black sesame ice cream so much I was surprised (‘cause I am not an ice cream person)… this was my second tine and I’ll be coming back!

There are only my table and one other table in the restaurant for a Sunday lunch. Food came very quickly.

I love Okami. this is the best one in the city, we go there often but not nearly often enough. if I could, I would be there every week! let up the amazing service and food :)

Booking reserved as expected. Food is great with variety and taste great

Entrees were good Sushi was excellent Cooked meats & stir fry noodles not very tasty, have had better in the past.

Love the place, having the table signs is working. Great staff

Best restaurant ever. Staff where awesome and had a great time

Most of the food was cold and the service was average

Polite and friendly 😌 food tasty! Will visit again !

Food at Okami is always good, and with friendly service.

I like the new menus. Interesting having QR codes now to order food. It definitely means you don’t have to wait for a waiter to come to take your order. I like it :)

We had an amazing time and loved the food and service.

Great food as usual,, but they were very busy so service was a little slow. I staff seemed a little annoyed every time he came to our table, but in general the staff were usually smiling.

Worst food ever. Don’t want to think about it. Nothing was hot. All was soggy. Disgusting

Great choice for catching up with friends. The variety of food is really great!

Plenty of food and everything was fresh and tasty. Service could have been a bit better.

Food was fresh and amazing Service was great No complaints

Great service but di miss a couple of things ordered, but was fixed up when mentioned. Great to be in a smaller Okami and the food quality was awesome:-)

Food excellent. Great service and seniors get a 10% discount. Win win.

Overall was great. Just short staffed and waited a little longer for the food

Great food, great service. Fresh and hot and good quality. Highly recommended.

Food was sitting on the bench for while and when got in the table was completely cold. Took so long to get my order.

Food is ok but service is very bad. Food was served cold, not everything delivered what was ordered. Very disappointed.

wonderful food and we will be back again sometime soon.

Okami Caulfield menu offering is richer than the one in Hampton. You order through an app, the staff just brings along the dishes.

The staff were nice. Much better than two years ago.

Fantastic restaurant. Fresh delicious food. Highly recommend. Great place for a family meal.

Love the food and service. Definitely will come back for more

Food options are great, atmosphere was fabulous and service is superb.

All the food is great!!! And the service too . We love it

Really good service at Caulfield tonight and good food to

It is another wonderful experience with friends at the same restaurant again!

Big selection of dishes and good service in-spite of being under pressure

Great place great food, corkage is a bit steep. Thanks

The restaurant was really cold. They did not have any heating on. When you go to a restaurant in the winter they should have the heating on so you feel warm and comfortable while eating. I asked them to turn on the heating and they did but it still took a long time to warm up. Also the price is very expensive now compared to what it used to be

We had a great time. Food was excellent. Service is splendid. Thank you.